At ellietreks, we strive to ensure that your outdoor gear reaches you safely and on time. Please read our shipping policy carefully before placing your order.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

2. Shipping Method & Delivery Time

  • We currently offer Standard Delivery only.

  • Estimated delivery time: 5–10 business days, depending on your location.

  • Delivery delays may occasionally occur due to high demand or unforeseen circumstances (e.g., weather, logistics issues).

3. Shipping Charges

  • Shipping charges, if applicable, will be communicated at the time of order confirmation.

  • In some regions, free shipping promotions may apply — details will be displayed during checkout or order confirmation.

4. Payment Method

  • We do not accept online payment methods.

  • Cash on Delivery (COD) is the only available payment option at this time. Please ensure you have the exact amount ready at the time of delivery.

5. Order Tracking

  • Once your order is dispatched, our support team will provide you with delivery updates through SMS, call, or email.

6. Undeliverable Packages

  • If a package is undeliverable due to an incorrect address or refusal to accept the package, it will be returned to us. Re-delivery may incur additional charges.

7. Customer Support

For any questions or issues regarding shipping, feel free to contact us:
📧 [email protected]

Shipping Policy for Ellie Treks

At Ellie Treks, we are dedicated to providing you with a seamless shopping experience. We proudly offer worldwide delivery on all our outdoor and travel products. Our goal is to ensure that your items reach you safely and efficiently, no matter where you are located.

Delivery Process

Your order will be handled by trusted couriers who specialize in reliable shipping services. Once your order is processed, it will be fulfilled directly to your specified address. Please note that handover of the package may occur in person, and details regarding this will be communicated to you as necessary.

Shipping Communication

We prioritize clear communication with our customers. All inquiries related to shipping will be addressed through email only. If you have any questions about your orders shipment, please do not hesitate to reach out to us at [email protected]. Our team is here to assist you and ensure that your shipping experience is smooth.

Delivery Timeframes

Delivery times may vary based on your location and the couriers services. We strive to provide you with estimated delivery times during the checkout process, but please keep in mind that unforeseen circumstances can occasionally affect these timelines.

Order Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information. This allows you to monitor the progress of your shipment and know when to expect your package.

Thank you for choosing Ellie Treks for your outdoor and travel needs. We appreciate your business and look forward to serving you!