At ellietreks, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following types of information when you place an order, contact us, or use our services:

  • Personal Information: Name, shipping address, email address, phone number.

  • Order Details: Products purchased, payment preference (Cash on Delivery).

  • Communication Data: Any messages, inquiries, or feedback you provide to us.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate updates about your order or delivery.

  • Respond to your inquiries and provide customer support.

  • Improve our products, services, and website experience.

  • Send promotional updates or special offers (only if you opt-in).

3. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information.
However, we may share your information with:

  • Delivery partners (for shipping and order fulfillment).

  • Service providers who help us operate our business (e.g., IT, email, or support tools).

  • Authorities, if required by law.

4. Data Security

We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission or storage is 100% secure.

5. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience, analyze traffic, and personalize content. You can choose to disable cookies in your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your information (subject to legal and transactional requirements).

  • Opt out of marketing communications at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:
📧 [email protected]